Q: I am a new
customer and I'm not sure how to place an order? Can you help me?
A: We endeavor to try to make shopping
with us online as easy and as pleasurable as possible. Customers, such as
yourself, are very important to us, so therefore making our website easy to use
is paramount! Shopping at swissbalance.co.uk has never been easier. Here is a
step-by-step guide to placing an order with us...
1. Browsing
On the home page, choose which type of product you would like
to browse through. Underneath the swissbalance logo are options running from
left to right that you can choose from.
2. Narrow down your search
The menus down the left-hand side of the screen are there to help you narrow
down your search. For example, you can narrow your search down to items by
gender, by brand (eg. Fahrenheit, Versedge and so on),
3. Finding out more about a product
Once you have found the item you would like to have a closer look at, you can
either click on the picture or click on 'details', which is located under the
picture and next to the price. This will bring up a larger picture, which you
can zoom in on, and more details are listed about the item.
4. Your Shopping Basket
Once you are happy and would like to buy the item, you can select how many you
would like to buy and then you can 'add to basket'. The seller's minimum order
value is 250 excluding vat with the carriage paid. Each order is minimum of
50pcs mix models in carton.
5. The Checkout
At the checkout stage, this is where we take your details from you so that we
can process and despatch your order. We will require your name and contact
details, such as your address for billing purposes. We can deliver your product
to any address that you like, but your invoice will be billed to the card
holder's address. Once you are happy with everything, you can 'proceed to
payment'.
6. Submit your order
ORDERING
All orders for goods shall be deemed to be an offer
by the buyer to purchase goods pursuant to these terms and conditions and are
subject to acceptance by the seller. The Seller may choose not to accept an
order for any reason. Where goods ordered by buyer are not available from
stock substitute products will given if these have been requested by the buyer
at the time of ordering. When making an order through the Website, the
technical steps the Buyer needs to take to complete the order process are
described in "The Order Process Section"
You are now ready to enter your payment
details. Just fill in the form on screen and once submitted just sit back,
relax and your order will be processed and despatched to you as quickly as
possible.
PRICE AND PAYMENT
The price of the goods shall be that
stipulated on the seller's website. The price is exclusive of postage and
packing and VAT. The total purchase price, including VAT and delivery
charges if any will be displayed in the Buyers shopping cart. The Seller
reserves the right to change the total purchase price including VAT and
delivery if products ordered (or substitutes) can not be supplied and/or a
different postage tariff has to be applied. Payment for goods must be received
before despatch.
TERMS & CONDITIONS
Nothing in these terms and conditions shall affect the Buyers statutory rights.
These terms and condition shall apply to all contracts for sale of goods by the
Seller to the Buyer and shall prevail over any other documentation or
communication from the buyer. Acceptance of delivery of goods shall be
deemed as conclusive evidence of the Buyers acceptance of these terms and
conditions. Any variation of these Terms and Conditions (including and
special terms and conditions agreed between the parties) shall be inapplicable
unless agreed in writing by the seller.
You should now be an expert in ordering from swissbalance.co.uk and we look
forward to seeing you again.
Q: Do you ship
internationlly?
Q: How do I pay for my
purchases?
A: We accept all major
Credit/Debit cards when purchasing through the website directly. If your are
not sure about your card, please contact us on 0778
78 32 679 and one of our dedicated team of advisors will be glad to
assist you.
If the Buyer submits an order which exceeds the gross minimum order value, but
subsequently the Seller is unable to supply some of the goods ordered, the
Seller reserves the right to cancel the Buyers order should the total net value
of the same fall below the Sellers minimum order value. The Seller accepts
payment of orders by Credit/Debit Card, The Seller reserves the right to refuse
payment by one or more of these payment methods by the Buyer. In respect of
Credit/Debit card payments unless otherwise requested by the Buyer at the time
of ordering, the Buyer will be notified by phone or email of the final order
total due for payment. Authorisation, unless otherwise requested by the Buyer
at time of ordering will be sought by the Seller from the Buyer before
Credit/Debit Card Payments are processed. Buyer paying by, Credit/Debit card
that have requested notification will be advised by the Seller either by the
phone or email (usually within 7 working days) of the total order amount due
including VAT and postage. If after making contact with the buyer payment or in
the case of Credit/Debit card payment authority is not received within 10 days
the Buyers order will be cancelled without further notice.
All payments are to be made by the Buyer in pounds Sterling. Credit card
information for the purpose of making payment can be given to the seller via
phone or through the Sellers secure website which encrypts the information
given. Buyers operating out side the EEC will be exempt from VAT at the
prevailing rate providing goods are despatched direct from the seller to the
Country concerned. Buyers operating outside the EEC who wish to arrange their
own method of delivery, are required to produce documentary evidence which
clearly indicates goods will be leaving the UK. The Seller reserves the right
to charge the Buyer a deposit equivalent to the prevailing VAT amount, if they
are not satisfied with the documentation evidence produced. The VAT deposit
will be refunded by the Seller once clear documentary evidence of Export has
been produced.
Buyers operating within the EEC will be exempt from VAT providing their orders
is supported by a valid VAT Number. The Seller will check the validity of the
VAT Number produced with the Customs and Excise Authority in the UK, and will
only exempt the Buyer from VAT if they are satisfied with the information
given.
Q: How long do I have to
return a purchased item from your website?
A: At swissbalance.co.uk we want you to
be delighted every time you shop with us. Occasionally though, we understand
that you may wish to return items. We pride ourselves in our after-sale
service. If you have bought an item throught swissbalance.co.uk and you wish to
return it back to us, then you have 3 days in which to do so. Once
swissbalance.co.uk have received the items, only then can a refund or exchange
be given after deducting £ 25 + VAT restocking charge.
Q: Can I return a product,
exchange a product or get a refund?
A: All goods must be returned in original packaging. Goods are not
sold on a trail basis.
*Goods that are not faulty but are not to the customer satisfaction must be
returned in the original condition within 3 days at the customer's expense.
After this date, and in all circumstances after the 3 days, option of
repair or replacement will be offered.*If you have faulty goods please
contact us within 3 days of receiving the items.
swissbalance.co.uk cannot accept returns of earrings or cleaning products if
the tamper-proof packaging has been opened. This is due to hygiene reasons and
does not affect your statutory rights.
When returning items to swissbalance.co.uk, the item(s) must be in its original
packaging, unused and accompanied by the whole despatch note and the completed
order or invoice number note. Buyer must inform the Seller by phone or email
for returning product for delivery address and authorisation.
CANCELLATION AND RETURN POLICY
The Buyer must inform the seller by phone or email within 24 hours if they wish
to cancel their order. The seller reserves the right to charge the Buyer a £ 25
+ VAT restocking fee if their order is cancelled after the time limit. Orders
cannot be cancelled once they have been despatched. The Buyer shall inspect the
goods immediately upon receipt and shall notify the seller by phone or email
within 7 working days of delivery if goods are defective or damaged or of an
incorrect quantity. The seller shall have no liability to make right the same
if notification is not received within the specified time period. Where a
claim of defect or damage is made the goods shall be returned by the Buyer to
the Seller. The Buyer shall be entitled to refund of any return postage
charges if the Seller has instructed the Buyer to return the goods in
question. The Seller is not liable for any goods that have been damaged
due to misuse or are returned without the original packaging and with all
warranty cards, manuals and accessories. Failure to return the goods in this
condition will affect the value of the refund. In the event of the Buyer,
indicating on ordering their acceptance of substitute products as alternatives
for out of stock items, and subsequently finding them unsuitable for Buyer
shall return to the Seller for a full Credit. Cost of Return postage will
however be the responsibility of the Buyer and no refund of the same will be
given by the Seller. Other than for the aforementioned reasons the Seller will
not accept returns from the Buyer.
LIABILITY
If the goods are not received by the Buyer within 18 days of the date on which
were ordered, the seller has no liability unless they are notified by phone or
email within 21 days of date on which the goods were ordered. In the
event of any breach of these Terms and Condition by the Seller the remedies of
the Buyer shall be limited to damages which shall in no circumstances exceed
the Price of the Goods and the Seller shall under no circumstances be liable
for any indirect, incident or consequential loss or damage. Notwithstanding the
foregoing, nothing in these Terms and Condition is intended to limit the
liability of the Seller for death or personal injury from the negligence.
RIGHTS OF SELLER
The Seller reserves the right to adjust the price and specification of any item
on the Website at its discretion. The Seller reserves the right to
withdraw any goods from the Website at anytime. The seller shall not be liable
to anyone for withdrawing any goods from the Website of for refusing to process
an ordery.
WAIVER
No Waiver by the Seller (whether express or implied) in enforcing any of its
rights under this contract shall prejudice its rights to do so in the future.
FORCE MAJEURE
The seller shall not be liable for any delay of failure to perform any of its
obligations if the delay or failure results from events and circumstances
outside its reasonable control, including but not limited to acts of God,
strikes, lock outs, accidents, war, terrorism, fire, breakdown of plant and
machinery or shortage or unavailability of raw materials from a natural source
supply, and the Seller shall be entitled to a reasonable extension of its
obligations.
CHANGES TO TERMS AND CONDITIONS
The Seller shall be entitled to alter these Terms and
Conditions at any time, but this right should not affect existing Terms and
Conditions accepted by the Buyer upon making a purchase.
GOVERNING LAW AND JURISDICTION
These Terms and Conditions shall be governed by and construed by and accordance
with the law of England and the parties hereby submit to the exclusive
jurisdiction of the English courts.
Q: Is your website secure?
A: This Site takes precautions to help
maintain the privacy and security of your information. For example, you are
required to enter a valid Email address and Password before any personal
information can be displayed. This Site encrypts the information transmitted
between our server and your browser. Also, if there is no activity on a page
for an extended period of time, the Site automatically logs you off. When that
happens, you need to log on again using your Email address and Password.
To help us provide the best possible service, we may collect and maintain
certain information regarding, for example, the products you purchase, and your
billing and delivery information. However, we protect and enforce the
confidentiality of this information very strictly, and under no circumstances
will we sell or rent it to other businesses or third parties. We respect your
privacy and do all we can to honour the trust you place in Swiss Balance.co.uk
Q: Can I have my order sent
to a different delivery address?
A: No, Items only be
despatched to same address as card holder registerd. The delivery of the goods
shall be made to the buyers address specified in the order and the buyer shall
make all arrangements necessary to take delivery of goods whenever they are
tendered for delivery. In the events of goods being returned to the seller due
to non-delivery, the Buyer will be advised, Redelivery costs will be the
responsibility of the Buyer.
Q:
Can I contact you?
A: Certainly. You can contact us
by either of the following:
Telephone: You can contact us on
0778 78 32 679, Monday to Friday between 9am and 5pm, and one of our
dedicated team of advisors will be happy to take your call and help you in any
way that they can.
Email: You can contact us at anytime via
email at
admin@swissbalance.co.uk and we will respond to your emails
as soon as possible.
By Mail: PO Box 401 HA7 9DE
Q: Are
receipts sent with purchases?
A: With every product that is despatched
by swissbalance.co.uk, a despatch note will be issued as well and this will be
your proof of purchase (ie. receipt). This will contain information such as the
name and address of the purchaser, the product(s) purchased, along with their
price, and the total amount. Please refer to your receipt in event of a return.
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